ShinKanji

Kanji reference and study tool for iPhone/iPod touch

Support

  • Wednesday September 17, 2008

ShinKanji Support

Please use the ShinKanji bug tracking tool for support requests.


96 Responses for "Support"

  1. Preet September 16th, 2009 at 7:16 pm

    Any chance for an Android port?

  2. benwulf September 20th, 2009 at 5:11 pm

    There is a chance, however there is just me working on this program and it would need to be completely rewritten from 0 (the 2 platforms are so different that although the algorithms can be reused, nothing else could), so it will not happen soone. I am also considering a webos port.
    In both case the main question is will such a port pay for me buying the device and required contract.

  3. Aj October 21st, 2009 at 3:36 pm

    The paid version of this program crashes every time i open it. it crashes after about a minute.

    The free version works fine.

    I’m very disappointed as it’s exactly what i’ve been looking for.

    BENOIT:
    PROBLEM FIXED

  4. Prasad S V October 22nd, 2009 at 12:06 am

    After the recent updates the Shinkanji lite is crashing and I removed and reinstalled multiple times but still it is not working at all. Is there some problem with my iphone device or there is a problem with the software. Rest of the applications are working fine. Could some one help me out on this.

    Thanks a for the nice software.

    Regards
    S V Prasad

    BENOIT:
    PROBLEM FIXED

  5. benwulf October 24th, 2009 at 11:32 am

    Hello,
    thanks for this report this should now be fixed.
    Once again my apologies for this bug

  6. Magic Julien January 6th, 2010 at 12:26 am

    Bonjour Benoit,

    Je tenais tout d’abord à vous remercier pour cette application que j’ai pu tester sur un iPhone, je compte l’acheter bientôt pour mon iPhone mais j’aurai une remarque à faire sur un détail qui je pense peut apporter beaucoup pour ceux qui souhaitent l’utiliser de manière plus poussé.

    En fait je parle plutôt bien Anglais, et je pourrais m’en servir en Anglais mais le fait qu’il est une localisation en Français est bien plus pratique pour travailler avec, en particulier la traduction des mots-composés. J’ai donc mis en langue “Fr” afin d’avoir tout en Français. Mais le soucis c’est que la traduction des mots-composés ne représente que des fois qu’1/5 de la totalité des compounds Anglais disponible. Je sais que cela pourrait être fastidieux pour tout traduire d’un coup mais serait-il possible en attendant d’avoir la traduction des mots composé Anglais en Français au début, puis tout les autres qui sont en attente de traduction, à la suite tel quel en Anglais, de manière à avoir pouvoir profiter des quelques traductions en Français (apparemment les mots composés de bases) puis ensuite le reste en intégrale des compound Anglais. Car actuellement en cochant “Fr” et “Ang” dans les langues, le sens est bien traduit dans les 2 langues mais pas les mots composés. Je suis donc obligé de jongler entre Fr et Ang afin d’en profiter au maximum, ayant soit 1/5 des mots composé en Français ou tout les mots en Anglais. Un mix des 2 serait donc génial :-)

    J’espère avoir été assez clair dans mon explication. N’hésitez pas à revenir vers moi si vous n’avez pas tout compris.

    Bien cordialement,

  7. benwulf January 6th, 2010 at 12:48 am

    Bonjour Julien,
    merci pour se commentaire et pour ton intention d’acheter l’application. Comme tu sembles avoir explore les settings tu as peut etre remarque que tu peux aussi acheter a partir de la version gratuite les fonctions de la version payante (si tu les veux toutes, il est quand meme moins chere d’acheter direct la version payante, mais si seul 2 d’interesse ca reviendrait moins chere).

    Pour ce qui est de ta demande, si je comprend bien tu voudrais avoir tous les mots composes avec les sens dans l’ordre choisi dans les options (par example fr si il y a sinon en dans le cas ou les langues choisies sont fr, en).

    Ca me semble relativement simple a ajouter.

  8. Magic Julien January 6th, 2010 at 11:07 am

    Bonjour Benoit,

    Merci pour ta réponse rapide. Je ne savais pas que l’on pouvait acheter juste seulement des fonctions sur une version gratuite, mais au vue de ton appli qui offre une multitude de fonctions je préférerais l’acheter entièrement car toutes les fonctions trouveront bien leur place dans mon étude du Japonais.

    Oui, concernant ma petite requête c’est cela. Car si l’on met en Fr ou Fr En, on perd une grande des mots composés disponible en Anglais, ce qui est bien dommage car la liste est vraiment sympas. Si c’est pas trop difficile à ajouter ca serait vraiment bien. Après dans l’idéal c’est sur que la traduction de tous les mots composés Anglais en Français serait génial.

    Sinon une autre petite remarque d’autre purement subjective. Je trouve que la couleur de chaque Kanji en gris est un peu sombre. En effet, quand on passe en revue les kanji un par un on a envie d’avoir visuel bien clair et une couleur plus tranchant avec le fond blanc, comme le noir par exemple serait plus facile pour un bon visuel. Après ca ne reste qu’une opinion qui peut différer d’une personne à l’autre (un setting pour en changer la couleur ferait peut etre l’affaire alors?)

    Merci d’avance

  9. benwulf January 6th, 2010 at 1:32 pm

    Bonjour Julien,
    ajouter les mots compose n’ayant pas de traduction en Francais est tres simple et sera fait sur la version de developpement d’ici la fin de la semaine. Ajouter plus de traduction Francaise ne depend pas vraiment de moi. J’utilise le dictionaire edict pour avoir les traductions et le but de mon projet n’est pas de produire un nouveau dictionaire. Par contre j’upgrade la version d’edict a chaque mise a jour du produit et la situation devrait donc s’ameliorer.
    Pour ce qui est de la couleur grise du kanji, je suppose que tu parle du kanji dans le diagram d’ordre des traits. le bleu que tu obtiens apres avoir appuyer sur play est il assez clair? Ajouter un settings de couleur pour ces elements est relativement simple, mais actuellement en fait je preferrerai avoir des themes de couleurs tout pret mon principal problem est mon manque de sens de l’esthetique.
    Amicalement
    Benoit

  10. bakamitai January 21st, 2010 at 11:15 pm

    Nothing but crashes and non-functionality.

    The lookup by radical doesn’t work (I can select radicals, but no matching kanji come up). Handwriting kanji likewise does not work.

    I get crashes and for some reason a “Charging is not supported by this accessory” whenever I try to boot my iPod.

    NOTHING works — I’m sorry, but I truly regret having purchased this application.

  11. benwulf January 22nd, 2010 at 12:55 am

    bakamitai,
    I am sorry to hear about this, especially since you are the first one to complain about such a thing.
    The first comment I have is that it is absolutely impossible for my application to have any impacts on booting your iPod. So I tend to think that this is a separate issue.
    Regarding handwriting recognition, nobody has reported issues with it at any point.
    Regarding radicals, there has been a bug where if you select a radical then quickly deselect it a crash will occur, it is supposed to be fixed but is it what you are doing?

  12. bakamitai January 22nd, 2010 at 5:19 pm

    Thank-you for responding so quickly.

    In fact, my experience with ShinKanji does agree with aj’s: the demo apps worked, but the paid version does not.

    As for radicals, in the demo version, I had some functionality: I would select a radical, and a list would appear below of kanji that included that radical. Selecting more radicals would narrow those choices; so far so good.

    None of this works in the paid version. I can select a radical, but that’s as far as it goes. Nothing else comes up. I can keep on selecting radicals: nothing, nothing, and nothing. The spinning cursor in the bottom right operates — but evidently the dictionary cannot find anything. The first crash I experienced happened when the program was in this state.

    I did not select a radical and then deselect it; no point to that, really, since nothing was coming up when I did a selection anyway.

    As for handwriting, it is more or less the same experience. The free version operated well enough. Draw a character and get a character. In the paid version, nothing comes up except the trace of the drawing. Even simple characters — for example numbers — fail to bring up any alternatives from the program.

    I paid for the application because I respect the ambition behind it, and because I have some idea of the labour that went into its creation. But as I said I regret having made the purchase now, when the lite versions ended up giving me more functionality than the version I paid for.

  13. benwulf January 22nd, 2010 at 7:57 pm

    Hello Bakamitai,
    Again I am sorry for the bad experience.
    I hope I can clarify some things. The problem that AJ mentions is completely different from what you experienced and was fixed a while back. It was also independant of free or for pay version. One database was sent with buggy data in about 20 kanji a few of them were very common and belonged to some of the base list. Going to this kanji would crash and then subsequently the app would keep crashing.
    I sent you a separate email with details on what we could do to improve the situation

  14. Mitchell February 9th, 2010 at 3:09 am

    Hi,

    I bought two of the updates to the lite version (wasn’t fully aware of the full version) and sometimes, if the app crashes, the updates disappear and I have to redownload them.

    Also, is there a way for me to directly upgrade to the normal Shinkanji from what I already have? Or do I have to rebuy it?

  15. benwulf February 9th, 2010 at 6:14 am

    Hello,
    thank you for having bought the upgrades. Regarding having to redownload the upgrade (which you can do without paying by tapping the restore button), I am sorry you experienced some crashes, if you have to redownload them it must mean you selected to remove your settings on startup. If you answer no to the prompt then you won’t need to redownload. In addition there is a new version of the lite application which is in the approval process which is fixing those crash that I know off. Finally based on this comment I am going to change the behavior of the setting reset when starting from a crash to ensure that it does not necessitate that you redownload the upgrades.

    Regarding the second question, the answer is yes and no… If you buy all the upgrades you have exactly the same functionality as the normal Shinkanji app, so in a way that is how you can upgrade to the full functionality. However if you really want the full shinkanji app (remember the only difference will be the icon, startup screen and the exact date update are available in the store) you have to rebuy it as there is no way for me to do any different (apple does not enable us to set a reduced price for some customers based on previous apps or previous in app purchase).

    Hope this answer your questions
    Best regards
    Benoit

  16. Barney February 9th, 2010 at 10:17 pm

    I’ve just updated to iPhone v3.2.0.16 and it now crashes on startup…

  17. Alex February 9th, 2010 at 10:17 pm

    The new update crashes on ipod late 2009. It was working fine till today.

  18. benwulf February 9th, 2010 at 11:01 pm

    Alex, Barney,
    as I replied by mail I am sorry that this is happening as I haven’t seen it in any testing and neither did my tester.
    If you try to restart the application does it give you an option to reset the settings before starting, did it help?
    If it fails to work, can you try deleting the application from your device and reinstalling it from itunes?
    Best regards
    Benoit

  19. Barney February 11th, 2010 at 3:14 pm

    Thanks for the very helpful and very prompt support – the new version works fine.

  20. Seraphin February 25th, 2010 at 3:22 pm

    Bonjour Benoit,
    J’ai acheté, après avoir essayé au moins un quinzaine d’applis différentes, votre Shinkanji.
    Pour vous situer mon besoin : j’habite au Japon. Cela fait plus de 15 ans que je parle Japonais, j’ai passé le niveau 2, il y a longtemps, et maintenant qu’on n’utilise plus que les ordis pour faire des mails, comme la plupart des nipponophones, on perd les kanjis, on n’est plus capables de les écrire ! On est très nombreux dans ce cas.

    Je dois avouer que je suis assez déçu par votre appli pour ce besoin. Honnêtement c’est la moins mauvaise, mais on est très loin du compte.

    N’auriez vous pas idée d’une appli qui insiste beaucoup plus sur le travail de la main, car – croyez en ma longue expérience – les kanji se mémorisent par la main et ses mouvement, et non pas par les yeux !

    Votre appli serait d’après moi la plus proche de ce besoin. Les autres en sont très loin. Si cette idée de développement vous intéresse, contactez-moi, je vous donnerai plus de détails.

  21. Rudy March 25th, 2010 at 4:43 pm

    Bonjour Benoit,

    Apres avoir dessine un kanji (Draw) et l’avoir trouve, est-il possible de faire un copier-coller de celui-ci? Ca pourrait etre tres utile par exemple pour ensuite rechercher le kanji dans un dictionnaire comme Daijirin qui est maintenant disponible sur l’iphone.

    Merci pour votre reponse

  22. Rudy March 26th, 2010 at 8:46 am

    I bought Shinkanji for my iphone yesterday and I would like to know how to copy/paste a kanji I found using the “Draw” function.

    Thank you

  23. benwulf March 27th, 2010 at 11:55 pm

    Hello,
    sorry but it is not possible yet, it will be available with the next version though. The next version will probably be in a few week to a month, most of the changes will be the iPad compatibility but copy paste support is also part of the plan.

  24. benwulf March 27th, 2010 at 11:57 pm

    Bonjour Rudy,
    c’est prevu pour la prochaine version. La principale nouvelle fonctionalite sera la compatibilite iPad, mais le copier coller sera aussi de la partie

  25. Jon March 28th, 2010 at 9:06 am

    hi, I just bought and installed the “Handwriting Kanji Search” extension. The first time I tried it though, the app crashed and when I restarted, I got the message “The app crashed removing all settings”.

    The new extension has gone from the menu, and so has the 230 yen from my iTunes account. Is there any way I can get either back?

  26. Jon March 28th, 2010 at 1:06 pm

    Thanks for responding so quickly; it’s all working fine now.

  27. benwulf March 28th, 2010 at 4:26 pm

    As answered separately by mail. Sorry for the crash, if you go to the store settings page, you can tap the restore button to reactivate all the options previously bought.

  28. Stupidhero April 9th, 2010 at 9:07 am

    I am considering buying this App for my iPad (though I still have to wait for it to get released in Europe)

    My Question:
    With the informations released for iPhone OS 4.0 right now (especially http://www.tuaw.com/2010/04/08/iphone-os-4-0-dev-agreement-blocks-using-flash-or-unity-as-ides/), does that impact ShinKanji in any way (i.e. Limit functionallity, to not even possible to port)?

    Would be bad to purchase something, which I can’t use with the system update (though iAd may stop me from upgrading to OS 4.0 anyway :<)

  29. benwulf April 9th, 2010 at 11:42 pm

    Hello,
    no it doesn’t, Shinkanji is written directly using the Apple tools and there is no special issue with regards to iphone OS 4.0.
    Best regards
    Benoit

  30. heather April 12th, 2010 at 3:28 am

    Hi Benoit,
    Thank you for your application. I’ve had the free versions for awhile but have just upgraded. It has proved very useful! However, since I have an iTouch and an iPhone, is it possible to import the bookmarks I made from one device to the other?

  31. benwulf April 12th, 2010 at 7:08 pm

    Hello,
    I don’t know of a good way to do that for now. In the future (with iphone OS 4.0) I will introduce file sharing support. The bookmark lists will then become available for import and export. Today all solutions for this kind of issue would be fairly complicated involving an external cloud service or a desktop side program. I was investigating such solution but the new capabilities in iPad (OS 3.2) and iPhone (OS 4.0) will remove the need for such high cost solution.
    Best regards
    Benoit

  32. heather April 12th, 2010 at 10:27 pm

    Thanks! I’ll look forward to it. Thanks for the prompt reply.

  33. roberto April 14th, 2010 at 1:55 pm

    hi, i had shinkanji lite and loved it, then i upgraded to full version and it was even better. great program, but my i phone crashed for some unknown reason and now after the restore, i only have shinkanji lite again. is there anything i can go to get the full version again with out having to dish out the cash again? please help me out.

  34. benwulf April 14th, 2010 at 7:50 pm

    Hello,
    when you say you upgraded, do you mean you bought all the individual in App options or did you buy the full app (both are equivalent but the restore means are different).
    In the first case you want to use the restore button in the in-app store.
    In the second case the application which you bought should still be in your itunes App section. When you plug your device you should select it in itunes (it will show up as iPhone or iPod, then you select the Apps tab, shinkanji should be in the list of applications to the left and you can select it to reinstall it). If you have not synced with itunes I believe you will be able to redownload the app without being billed by apple again, please see apples notice on this topic here http://support.apple.com/kb/ht2519
    Best regards
    Benoit

  35. Ivo May 13th, 2010 at 7:05 am

    Hello Benoit,
    I am one of the people thinking of switching to Ipod Touch and your program is one of the main reasons why I may do so. However I’d like to first ask you specifically about your handwriting input. I am a Windows Mobile user – on a PDA – (Japanese OS) and I can say that their Japanese support it the best I’ve seen thus far. Now I tested Ipod Touch today for the first time (used the Chinese input system + the kana keyboard) and I found it both rather cumbersome. Especially the Chinese input system simply leaves out too many Japanese kanji and doesn’t really offer too many alternatives either . Now I have seen youtube clips with your Zinnia handwriting recognition and was curious: how precise is your system? Does it include all the Japanese kanji? And could I used it as a substitute for the Chinese input system? (i.e. especially with upcoming OS 4.0) I could switch between your program where i can input kanji and a full-scale dictionary such as Wisdom when looking for meanings of words?
    Also is your handwritten recognition software the only available out there for ipod touch? Would you know of there are other programs that one could download and thus replace the horrible default system that comes with Iphones?

    I am very likely to buy an Ipod Touch (leaving to Japan for 1 year long research trip) and I will buy your program as well. Still I hoped you could help me with my inquiries.
    thank you very much,
    ivo

  36. benwulf May 13th, 2010 at 8:09 am

    Hello Ivo,
    let me try to answer your questions. Regarding the difference between the chinese input method and the Zinnia handwriting recognition which I offer. Zinnia is fairly accurate and definitely more than the included chinese input method + it has undo and redo capability, it shows more candidates and the area for drawing is bigger. However I have to say that it is not as good as the ones on pure japanese PDA.
    The system itself could include all the kanji but for performance and size reason I have limited it to the JIS level 1 kanji (see http://en.wikipedia.org/wiki/JIS_X_0208#Level_partitioning) this means I have in the app 2965 kanji recognizable by handwriting recognition. I could add a more complete dictionary as a downloadable option if it is requested.
    This system cannot really be used as a substitute for the default method as it is only available from within my application. You could as you mention it use it to enter a kanji then copy the kanji, switch to another application and paste it there but it would be a bit cumbersome.
    As far as I know this is the only Japanese handwriting recognition system for the iPod Touch or iPhone but while I used to follow every new application I am not anymore as there are too many so there could be other.
    Finally, congratulation for your project to go work in Japan, I started writing programs such as ShinKanji when I was in a similar situation (working in Japan for my company for 4 years) and I did it for my own benefit, I was using the program (padict for palm) everyday many times. Now I am not in Japan anymore so I have less need for it but apart from the time developing and maintaining Shinkanji, I still use it for myself several times a week.
    Best regards
    Benoit

  37. Ivo May 13th, 2010 at 6:39 pm

    Benoit,
    thank you very much for your quick answer. I was worried that you’d say what you written. It’s quite incredible that Apple doesn’t yet support better handwritten input – or one which would be solely designed for Japanese users. I will try to talk to them today to discuss this matter with them.
    As far as the other software with handwritten input: I still think that you are really the only one who offers it – at least in the English spoken world. I have not yet seen a program that would have its own kanji handwritten recognition pad. Maybe some native Japanese dictionaries? Well I have not yet checked them out but my sense is that Japanese people need this even less than we do so there’s not as much of a motivation.
    I know that for Apple computers handwriting input “MyScript” is very good and can easily replace the shabby Chinese input. But I wish there was something like that for Ipod as well.
    Thus far WM OS really beats Ipod OS.
    That said, thanks for doing all the work and good luck with your project. I will be following the development of your software.

  38. Ivo May 13th, 2010 at 7:15 pm

    Just to add one piece of information:
    I’ve now talked to 3 people at Apple and no one could tell me whether they will do something about better Japanese support in the future. The only person who seemed to have some clue – software development department – said they can’t comment on future developments. So hoping for changes in Os 4.0 might be futile.

  39. Rob June 22nd, 2010 at 6:45 pm

    Hello, I just downloaded the app to a German iPod and the German translation is really bad, which is confusing. Is it possible to switch the entire application to English only? So far I only see an option for the meanings, not the entire GUI.

    Thanks for reading!

  40. Rob June 22nd, 2010 at 7:08 pm

    I tried the draw/recognition feature of the full version with ?, the Kanji for [-times, round, game,…], which consists of two squares of 3 strokes each. Somehow it never shows up in the list. I’m positive that I’m drawing it correctly. The Kanji for mouth (the larger square) does show up.

    Can you help me? This app will be of great to me, as soon as I get the recognition to work.

  41. benwulf June 22nd, 2010 at 8:20 pm

    Hello Rob,
    unfortunately it is not possible on the other hand, the next version should be much better as someone is helping me with the translation. If you participate to the beta program I could also build you a version with no German.
    Regards
    Benoit

  42. benwulf June 22nd, 2010 at 8:23 pm

    It works for me it found it the first time around and was actually in the list after the fourth stroke, note that the stroke order is important, you can verify the correct stroke order by using the play button once you have found the kanji. Here is the video http://www.youtube.com/watch?v=gocdKjz393U
    Best regards
    Benoit

  43. Rob June 28th, 2010 at 7:43 am

    Thank you very much again for your replies!

    Is there any chance the Heisig number will be added to the lists for each Kanji?
    http://ziggr.com/heisig/

    Heisig’s method from Remember The Kanji has become very popular and I have seen various Kanji learning applications listing the corresponding numbers.
    Also, being able to search for the number would be very helpful.

    Quote:
    Most computerized dictionaries, including kanjidic and rikaichan, contain Heisig frame numbers, so once you find a kanji in those dictionaries, you can find the associated frame in your copy of Remembering the Kanji without this index file.

  44. agus July 12th, 2010 at 1:33 pm

    hello ,i have just upgraded my shinkanji app( through i tunes ) before upgrading it was working nicely but after upgrading i cant upload the apps on my ipod touch..is it because the upgrade version is higher than my ipod touch version?

  45. benwulf July 12th, 2010 at 8:01 pm

    I’ll need to know the version of the os of your iPod touch.

  46. shinji July 19th, 2010 at 4:18 am

    not really a bug but a minor cosmetic error. the icon on the home screen reads “ShinKanJi” with a capital J which should be lower case. also, when in the program settings page, the title bar reads “Shinkanji” where the k should be capitalized. everywhere else you show the name of the app as ShinKanji, capital S and K. like i said, no big deal, but cleaning up these little inconsistencies will make the program look even more professional. thanks for a great app!

  47. benwulf July 19th, 2010 at 11:51 am

    Will do. The splash screen may take some time

  48. Rob August 6th, 2010 at 9:20 am

    An option to compare two Kanji on a split screen or three/four Kanji on a quartered screen would be great. Especially for comparing stroke order (all being written at the same time) and comparing radicals.

    Maybe like this: mark/bookmark two Kanji, hit Compare Option.

  49. ibmer August 25th, 2010 at 7:13 pm

    Hello Benoit,
    Using the “drawing pad”, if you try to write the kanji corresponding to the number “9″ (strictly following the correct kanji stroke order of course), you will notice that the kanji does not even show on the list! As this is a very simple kanji (2 strokes), if you then start by the second stroke, the kanji appears in the list… in third position. This is unfortunately not the only example for which a basic kanji is not recognized but this example is quite significant I guess! ;O)

    Browsing many of the beta versions, it looks like the problem has appeared right after the release “3.2.0.24″, if this info can, somehow, help.

    I hope that you will be able to locate and fix the issue quickly… ;-p
    Cheers.
    Y.

  50. benwulf August 28th, 2010 at 1:08 pm

    Yes, I see it, I’ll fix it for the next version in the appstore (after 3.4.3 which was already sent)

  51. himawara September 6th, 2010 at 10:25 am

    Hello!
    I have bought this app some time ago and it’s awesome.
    I do have one request: I search for a kanji and then for a compound. Then I save the compounds in bookmarks. Afterwards it would be great to save/export the compounds list. I think the easiest way is to send it as email, right? That would be great!

  52. benwulf September 6th, 2010 at 9:26 pm

    Hello,
    thank you for the feedback. As you know the latest version has added saving and importing of kanji bookmark list. This is done not by email (although that could be added) but by the built in file synchronization with itunes. Logically I will add it to the compounds in a future version. The compound bookmarks were new to version 3.4, there is a good chance that I will add compound bookmarks export soon. The reason it was not done yet is that those bookmarks are slightly more complex than the kanji bookmarks and I am trying to have an export format which would be editable by the user on the pc/mac so that they can build their own list.

  53. Dean September 16th, 2010 at 11:05 am

    Hello,
    I have shinkanji- lite and was happy with it so i upgraded to search by kanji and text (2 upgrades). It crashed later so i reinstalled it. When i attempted to reapply the purchases the program crashed again.
    Now if i open the program it displays an error message for a split second then crashes again. I have reset my ipad and reinstalled shin kanji lite again but it continues to crash each time as it tries to open.

    Can you help please?

  54. benwulf September 16th, 2010 at 7:51 pm

    Hello,
    sorry to hear that, in fact it happened to another person and I sent a fix to the appstore on Sept 7. However I don’t know when it will be approved.
    Best regards
    Benoit

  55. Luis Rivera October 13th, 2010 at 8:45 am

    Hello,

    Is there some way to buy shinkanji through the
    France-apple-store (The US-apple-store don’t
    accept credit cards from outside US).

    Thanks,

    luis

    ———-

  56. Mike October 14th, 2010 at 2:22 pm

    Hi Benoit,

    Love the application.

    I understand you’re the only one working on this, so, I guess we may never see an Android version.
    This saddens me very much, as I’ll be switching over to an Android phone soon.
    I’d certainly pay for an Android version, and, I believe since the Android based phones are really becoming more popular in Japan, the demand is only going to rise for an application such as this.

    Best wishes and hope to see you in the Android world soon. ;)

  57. benwulf October 23rd, 2010 at 7:49 am

    Hello Luis,
    the application is supposed to be on sales on every appstore, do you mean you searched for it and didn’t find it?
    If it is the case I’ll send a support request to apple to understand what is the issue.
    Best regards
    Benoit

  58. benwulf October 23rd, 2010 at 7:51 am

    Yes I am the only one and while I can’t say that there is no chances I think they are very low. As the time and material investment are hard to justify. I think that if I ever think that Shinkanji is finally perfect I’ll start new iOS applications rather than android. Of course this depends on the evolution of the phones and markets.

  59. benwulf October 23rd, 2010 at 7:52 am

    Also it is not completely impossible as I did work on a similar app for the palm (old style) and had ported some of the functionality to windows.

  60. Mike January 24th, 2011 at 12:50 pm

    Just to add.
    I see nothing on the Android Market as of this date that compares to your ShinKanji app.
    *Hoping Eijiro makes an app that’s worthy like their iPhone version*
    Now, I know it will take some work to do a rewrite of the application. However, I’m sure you agree that there will be assets/elements from your current app that you can port over to Android OS. Plus, you’ve already got a pretty solid design for the application. So, you wouldn’t be 100% rewriting the app for Android.
    Plus, getting it out there soon to quench the thirst of those like myself by charging a few bucks or so. I’d be willing to bet it wouldn’t be totally unworthy of your time. *fingers crossed*

  61. Sean January 26th, 2011 at 4:52 pm

    Hello,

    I’m very excited for the features shown in the 3.5 video. Handwriting input in word search is very much needed. Since that video is several months old by now, I was wondering how version 3.5 was coming along. When can I approximately expect 3.5 to be released?

    Thank you

    -Sean

  62. benwulf January 30th, 2011 at 10:10 am

    Hello,
    thanks for the reminder, in fact the next release is almost ready but I have been busy with other projects I am getting back on it. Hopefully it will be ready soon.
    Best regards
    Benoit

  63. Andrei February 1st, 2011 at 5:12 am

    ?? can have too meanings

    1) ???? poor

    and

    2) ???? in detail

    I couldn’t find the second meaning with shinkanji. Why is it not there?

  64. Andrei February 1st, 2011 at 5:16 am

    Pity, this thing doesn’t show kanji.

    JIS 3A59 (UCS 7D30) can have too meanings

    1) hosoboso poor

    and

    2) komagoma in detail

    I couldn’t find the second meaning with shinkanji. Why is it not there?

  65. benwulf February 2nd, 2011 at 6:28 pm

    Thanks I think there is a bug in the treatment of multiple entries in jmdict.

  66. kimoki February 24th, 2011 at 1:39 pm

    ???! I just wrote a really thorough review of ShinKanji at iTunes, which it then “ate” with some kind of error message and I’m now unhappy. But I wanted to get in touch with you directly nevertheless. The highlights of what I attempted to write there (which I will eventually go back to add) are:

    * ShinKanji is a 4.5-star app.
    * The handwriting recognition is great, although a little more flexibility with my stroke order as I continue to learn it would be appreciated. ;)
    * This app is SOLID. In the 4-5 months I’ve been using it, it’s crashed _maybe_ 3-4 times? Other iApps should be so well-built.
    * I’m glad for the UCS cross-reference, but what I really, really, really would like to see is a SKIP code and/or Halpern index so that I can quickly find the kanji in my _Kanji Learner’s Dictionary_. Others may have their preferred xrefs too (Nelson, Kanjidic, Haig, Helsig, …), but that’s all I care about. ;)
    * Why do I want/need to look it up in the KLD? A couple reasons, but for one… to get ALL the readings (including the ??? [nanori]), which ShinKanji doesn’t include.
    * I am really happy with the jisho you use. It’s got a nice amount of expressions and idioms that I wasn’t expecting, and seems (to this novice) to be somewhat thorough and modern. One thing I’d like to see is either inclusion of kana-only headwords or (since it’s strictly speaking a kanji reference) a separate jisho app, which I’d be willing to support under the same pay-for-pro model. I really hate having to open Safari to look up kana-only colloquialisms and on-mim.
    * Lastly, ShinKanji displays the typed kanji form throughout, except in the drawing guide where it gives the handwritten form. I’m a bit confused whether the handwriting recognition will accurately detect when I attempt to draw the typed form. For some simple examples like ? (hito) and ? (oka), both of which are minimally different in typed and written form, it does. I have seen some kanji that are quite different between forms, though. I really like the way that Kanji LS and Kana LS allows users to switch between the two forms as they wish.

    The main point, though, is that if you were to add a cross-reference into the Kanji Learner’s Dictionary, I’d be completely 5-star happy. And if you were to develop a new jisho app, I’d also be quite happy.

    ????????????????????

  67. benwulf February 25th, 2011 at 10:07 pm

    Hello,
    thank you for the nice comment. Regarding your remarks, using SKIP in a paid app is quite complicated licensing wise. You can look at the SKIP license here:
    http://www.kanji.org/kanji/dictionaries/skip_permission.htm
    Regarding kana only words you should be able to find them in the compound part of the dictionary. Select the compound search and type the kana writing (using the japanese keyboard) and they should be found.
    Best regards
    Benoit

  68. kimoki February 27th, 2011 at 1:53 pm

    Thanks for the reply. I wasn’t aware that SKIP was licensed, but yes, that would complicate matters. When I mentioned inclusion of kana-only words, what I meant was, for example, I’m currently compiling a list of on-mim. One example is “gatagata” (which is always written in kana alone). If I search for “gatagata”, I get nothing. Of course, if I search for something written in kanji, say… “kaze”, I will get a hit that brings up the kanji. What I meant was I’d like to see either this app or another one include all those words that don’t use kanji or are commonly written in kana alone… more like a dictionary/jisho than a kanji reference.

    Thanks again for the excellent app. I meant to say in my last comment that I use it at least 1-2 times a day, and usually much more.

  69. benwulf February 27th, 2011 at 11:29 pm

    I think what you want is already possible, I sent you a mail separately with screenshots and explanations.
    Best regards
    Benoit

  70. Ed March 18th, 2011 at 5:27 am

    I have had Shin Kanji for over a year now and loved it. Now it is all of a sudden crashing when ever I try to open it. I have re-synced my Ipod, deleted Shin Kanji and reloaded it and nothing helps.

    I have an IPOD touch v2
    OS: 3.1.3
    ShinKanji 3.5.0.15

    Thanks

  71. benwulf March 18th, 2011 at 6:56 am

    Hello,
    I have sent a new version 3.5.0.16 to apple for testing but it fixes an iPad issue.
    When it crashes does it open mail to send a mail with the crash log to me? If so can you please send it.
    Best regards
    Benoit

  72. L March 19th, 2011 at 1:33 am

    I just bought ShinKanji and it crashes every time I open it, it doesn’t load and the ShinKanji lite works fine. I tried re-downloading the app and it still doesn’t work.
    I have an Iphone 2G
    OS: 3.1.3
    ShinKanji 3.5.0.15
    ShinKanji lite 3.4.4.0

  73. Luke March 19th, 2011 at 2:16 am

    Hello, I have bought ShinKanji 3.5.0.15 for my Iphone 2G 3.1.3 and it crashes every time I try to open it. Is there any way to make it work?
    btw, ShnKanji Lite 3.4.4.0 works fine
    Thanks

  74. Yayoo March 19th, 2011 at 11:38 am

    ibmer
    August 25th, 2010 at 7:13 pm
    Hello Benoit,
    Using the “drawing pad”, if you try to write the kanji corresponding to the number “9? (strictly following the correct kanji stroke order of course), you will notice that the kanji does not even show on the list! As this is a very simple kanji (2 strokes), if you then start by the second stroke, the kanji appears in the list… in third position. This is unfortunately not the only example for which a basic kanji is not recognized but this example is quite significant I guess! ;O)
    Browsing many of the beta versions, it looks like the problem has appeared right after the release “3.2.0.24?, if this info can, somehow, help.
    I hope that you will be able to locate and fix the issue quickly… ;-p
    Cheers.
    Y.
    ____
    benwulf
    August 28th, 2010 at 1:08 pm
    Yes, I see it, I’ll fix it for the next version in the appstore (after 3.4.3 which was already sent)
    ____

    I’ve just bought your last version today (v3.5.0.15) and this MAJOR problem is still not corrected :-( . Thanks in advance for the update!

    Y.

  75. Tommy March 19th, 2011 at 8:56 pm

    Hi,
    after the last upgrade the app crashes every time I try to open it on my old iPod touch having 3.1.3 iOS.
    Thank you

  76. benwulf March 20th, 2011 at 10:00 am

    I am trying to investigate this as I have 3 people who reported it, on the other hand I haven’t been able to reproduce the problem myself and the crash logs I received show that the crash is before my code is called so it is a bit difficult.
    You could try deleting the app from the device and reinstalling it. Also another version with fixes for some iPad related issues is coming soon (it has been sent to Apple thursday), there is an off chance that it will fix this.
    Best regards
    Benoit

  77. Yayoo. March 20th, 2011 at 7:04 pm

    Benoit,

    FYI, I have deleted and reinstalled the app and the problem remain.

    Once the app reinstalled, I don’t change anything, close it and on relaunch I got the dialog box “Crash detected… previous sessions crashed bla bla”

    run on : jailbroken 3GS running IOS 4.0.2 with cydia and developer tools.

    If you don’t face such crashes, may you wish to send or publish a beta version with “NSLOG flags” at the right place within the code were you “check if the previous sessions has ended in a crash” and I will help!

    Cheers,

    Yahia

  78. benwulf March 20th, 2011 at 7:31 pm

    yes I just added the logs at the point where I set a flag indicating whether the app is running or not.
    Basically the flag in the default starts at false, when the app starts I check it, if it is true I show the warning. In any case I then set the flag to true. I reset the flag to false when the messages
    -(void) applicationDidEnterBackground:(NSNotification*)notification
    -(void) applicationWillTerminate:(NSNotification*)notification
    are called.
    I added the log in the dev code and it will be in the next beta

  79. Yayoo March 20th, 2011 at 11:48 pm

    Bonsoir Benoît,

    Sounds good, I will give a try as soon as the next beta is out for download!

    Fyi, I’ve tried to “force” the app to quit by adding the key “UIApplicationExitsOnSuspend” (set to YES) in the info.plist but the app doesn’t quit when clicking the home button…

    What about the method “applicationWillResignActive” ? The IOS4 “UIapplication delegate messaging with multitasking” workflow shows that it is fired right before the “applicationDidEnterBackground” in case of (home button / task switcher) event.

    “…Apple says about “applicationWillTerminate” on IOS4 : This method is generally not called when the user quits the application because the application simply moves to the background in that case. However, this method may be called in situations where the application is running in the background (not suspended) and the system needs to terminate it for some reason…”

    All the best!
    Cheers,
    Yahia

  80. benwulf March 21st, 2011 at 7:15 am

    about applicationWillTerminate, it is called in particular on older device or older OS (I support from 3.1.3). I could use also applicationWillResignActive but I’d like to understand what happens in your case. I’ll post the updated beta this evening french time.
    Best regards
    Benoit

  81. Yayoo March 21st, 2011 at 2:04 pm

    Great, I will give a try this evening then!

    Actually, yesterday, I did try to “force” the app to quit by adding the key “UIApplicationExitsOnSuspend” (set to YES) in the info.plist in order to shortcut the “applicationDidEnterBackground” method and call directly the applicationWillTerminate one. Unfortunately, the modified info.plist had no effect…

    Cheers,
    Yahia

  82. Jacob March 24th, 2011 at 6:59 pm

    Bonjour Monsieur Cerrina,

    On vous a sûrement poser la question mais je vous la pose car j’ai un problème avec shinkanji depuis que je l’ai updaté.
    Je n’arrive plus à l’ouvrir sur mon I phone 3G.
    C’est la version v3.5.0.16. :”’(
    Je voulais vous remercier aussi pour cette application qui m’est très utile dans mon apprentissage du français.

    Frederic Jacob.

  83. simon March 25th, 2011 at 2:09 am

    Suddenly the app won’t open. Shows the flash screen for an older version and then dims out. Very disappointing as this was a super app before that my students liked. Had hoped to use it on a new iPad. I’m using an iPhone 3g and older iPod.

  84. Chris March 27th, 2011 at 5:02 am

    It keeps crashing on my Ipod 3rd gen every time I try to open it.

  85. Vo March 30th, 2011 at 11:24 am

    Can’t open! ver. 3.5.1.
    Before previous update it works fine!
    Please fix!

    Sincerely, Vo

    iPod touch 2 generation, OS ver. 4.2.1

  86. benwulf April 1st, 2011 at 9:21 am

    Hello,
    this is to answer all of you who are experiencing crashes with v3.5 on device older than iphone 3GS:
    I have found the fix and am sending it out to apple

  87. benwulf April 4th, 2011 at 5:12 pm

    because of a bug which is now fixed. Thanks Andrei
    Benoit

  88. Susan April 5th, 2011 at 11:14 pm

    Thank you merci; after a few weeks of not being able to use Shinkanji, it is back up and running. C’est une de mes apps favorites.I haven’t had to look at Nelson since I got it (and Kotoba).

  89. Depariso June 4th, 2011 at 10:04 am

    Bonjour,

    J’ai telecharge SHinkanji sur iPad et l’ai copié sur mon iPhone mais l’add-on payant de reconnaissance des kanjis ne s’est pas installée sur l’iphone. A croire que mon Mac ne l’a pas reconnue et sauvegardée. Merci pour votre réponse et aussi pour cette appli qui manquait.

    Depariso

  90. benwulf June 6th, 2011 at 9:10 pm

    Bonjour Depariso,
    il y a un bouton “Restaurer” en bas a droite du magasin dans l’appli qui permet de restaurer les achats, l’appli va alors interroger itunes et reactiver les fonctionalites achete avec le compte courant.

    Benoit

  91. Depariso June 7th, 2011 at 7:35 am

    Bonjour.
    Merci pour cette réponse rapide. Et merci pour cette appli qu’on attendait vraiment. il ne manque plus que la reconnaissance par flash (photo), comme on flashe les flashcodes, et ce serait parfait !

    Depariso

  92. benwulf June 8th, 2011 at 8:54 pm

    j’aimerai bien aussi mais je n’ai pas encore d’algo qui fonctionne de facon satisfaisante

  93. N November 17th, 2011 at 5:21 am

    Where could I find Shinkanji compatible with iOS 3.1 ?

    I bought it a while ago, and lost it when I did a “Restore” factory settings on my first-generation iPod Touch.

    Yours truly,
    N

  94. benwulf January 6th, 2012 at 6:54 am

    unfortunately the current version of Shinkanji is only compatible with iOS 4.
    I’ll see what I can do about sending you an older version, however apple makes it difficult to directly install a program without going through the appstore

  95. Shannon Gray January 19th, 2012 at 7:34 am

    Hello,

    I am also having a problem running Shinkanji on my ipod. I recently updated the application without knowing that it would not run on an ipod running on iOS version 3.1. I was wondering if you could send me an earlier version compatible with my ipod? I have tried both Shinkanji 3.5.1.2 and 3.5.1.15. Each time I open the file it starts to load and then goes back to the home screen on my ipod. I really love this app and it has been very very useful in the past. Please advise!

    ipod version 3.1.3 (7E18), 2nd generation ipod touch.

  96. benwulf January 19th, 2012 at 9:09 pm

    Hello,
    you will need to send me your UDID by mail.
    Note that as far as I know your iPod is compatible with iOS 4.


Leave a reply